MERGADO FAQ: Payments for MERGADO

Prices are listed in the price list: https://www.mergado.com/pricing.

Yes, there is a 30-day free trial for new users. After that, MERGADO automatically switches to paid mode. If you delete all test data by the end of the trial period, you will not receive an invoice. You can delete exports (in Export settings -> delete export), as well as the entire store (in E‑shop settings ->, Delete online store -> Delete all its exports). Before the end of the trial period, the user receives an informational e‑mail.

Yes, when you pay for 12 months there is a 20 % discount.

No, they all have the same prices according to the price list: https://www.mergado.com/pricing.

If you are an existing customer, you have a choice of several options to pay for MERGADO — by credit card, bank transfer to your account or via GoPay and Stripe payment gateways. In regions outside the Czech Republic and Slovakia we do not offer payment by bank transfer.

New customers use the option of payment by direct debit.

Yes. You can also use GoPay or Stripe payment gateways.

In your Payment options settings, at the bottom of the page: https://accounts.mergado.com/settings2/.

Any changes will be reflected in newly issued invoices. If you need to change your billing information on an already issued invoice (PROFORM), please contact our support.

The tariff increase is carried out automatically if the number of store’s products at the output in MERGADO belongs to the higher tariff. To reduce the tariff (if the number of products leaving MERGADO declines and the store would belong to the lower tariff), contact our support.

We use the overpayment for a future billing period or send money back. All you need to do is write a refund request to our support.

There is no charge for a feed. You pay for the total number of products at the output from MERGADO, for all feeds under one online store address.

Therefore, if you have an online store in MERGADO and use, for example, two exports, you will pay the tariff according to the total sum of products at the output of Mergado from both exports.

Specific example:
If you have 500 products in each feed, you have 2x500 = 1000 products for one online store altogether. So it befalls into the BASIC tariff according to the price list.

We call this Direct debit. With it, your monthly fee for using MERGADO will be deducted automatically.

• We will calculate the price according to your current tariff for using MERGADO services.
• The payment will be deducted automatically via the secure payment gateway of GOPAY or Stripe, which meets the highest international level of data security in the financial sector.
• Credit card information is stored as part of a direct debit.
• It is set up at accounts.mergado.com.
  • Click the Payment options tab.
  • In a few simple steps, you have to agree on its establishment and parameters.
  • NOTE: As part of activating the service, you must first secure the so-called Authorization Payment, which GOPAY or Stripe will use to check the validity of the card. Payment is 1, -, is temporary and will be returned to you within three working days at the latest.
  • We will inform you about its successful setup by e‑mail.
  • You can view the status of your order in the MERGADO Invoice Summary.
• You can cancel the direct debit at any time without giving a reason in the Payment options section of your account. Remember that you must make this change at least 3 business days before you are charged.
• In the event of a credit card replacement and expiry of the original card, the client currently enters a new direct debit as the direct debit is automatically terminated for the original card that expires. In this case, no change can be made to the already created direct debit card for the time being.

Due to the technical connection, the app will be invoiced according to the selected invoicing frequency of Mergado Editor.
Unfortunately, selecting different billing frequencies for individual services is impossible.