At the beginning of each month, MERGADO is billed for the online stores our users manage. Issued invoices are a frequent source of questions. Are you interested in their setting or changing the data? The second part of the MERGADO FAQ series will get you all the important questions.
At the beginning of each month, Mergado is billed for the e‑shops our users manage. Issued invoices are a frequent source of questions. Are you interested in their setting or changing the data? The second part of the Mergado FAQ series will get you all the important questions.
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In MERGADO, we distinguish more roles, but even if a large number of people work together to manage an online store, invoices are only issued to users who have the role of the so-called owner.
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In the User Settings section, simply change the owner role to another user. Subsequently, the new owner begins to receive invoices. The primary owner remains connected to the store in MERGADO. His permissions will be changed to “Write”. He can make all feed edits, including deleting all content. This status continues until the new owner revokes access to or withdraws it.
Check who has access to your MERGADO stores and cancel any old contacts.
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Invoices go to the owner’s e‑mail address. Either to his contact mail (registered here: https://accounts.mergado.com/settings/)or if he/she completes a billing e‑mail at: https://accounts.mergado.com/settings2.
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Yes, you can find and download invoices directly in MERGADO at https://app.mergado.com/user/invoices/ (available if the user is logged in). However, only the user with the owner role will see the invoices.
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In your Payment options settings -> at the bottom of https://accounts.mergado.com/settings2/.
Any changes will be reflected in newly issued invoices. If you need to change your billing information on an already issued invoice (PROFORM), please contact our support.
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If you are an existing customer, you have a choice of several options to pay for MERGADO — by credit card, bank transfer to your account or via GoPay and Stripe payment gateways. In regions outside the Czech Republic and Slovakia, we do not offer payment by bank transfer.
New customers use the option of payment by direct debit.
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You can edit them at https://accounts.mergado.com/settings2/ (the page is available if the user is logged in). Any changes will be reflected in newly issued invoices. If you need to change the period on an already issued invoice (PROFORM), please contact us at our support.
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It doesn’t. Only if it was filled in instead of the business name on the billing information page (the page is available if the user is signed in).
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Due to the technical connection, the app will be invoiced according to the selected invoicing frequency of Mergado Editor.
Unfortunately, selecting different billing frequencies for individual services is impossible.
Other questions
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See above: “Where can I set the period for which I will receive my MERGADO invoice?”
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See above: “What e‑mail does MERGADO invoice go to?”
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See above: “Where can I edit my billing information?”
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See above: “Is it possible to find invoices directly in MERGADO?” or contact our support.
We hope we have clarified everything you need to know about billing and how to set it up. If we have not answered some other questions, please contact us at support. The third part of the MERGADO FAQ will guide you through the most common questions about payments in MERGADO
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Lukáš Horák
Lukáš takes care of most of the Czech and English communication in Mergado. Through blogs, e‑mail, and social networks, he regularly supplies readers with e‑commerce news and news and tips from Mergado. In his time off, he enjoys simple things like badminton, digging the hidden gems of the 80’s, and seafood served with red wine.
